DELIVERY AND RETURNS

Delivery
 
When will I receive my order?
It generally takes 3 to 7 days to process an order, after which it is dispatched. Shipping time depends on where you live, but can be estimated as follows:
● United States: 3 - 4 working days
● Europe: 6 - 8 working days
● Australia: 2 - 14 working days
● Japan: 4 - 8 working days
● International: 10 - 20 working days
 
It is difficult to predict shipping times. You can track our product lead times and add an additional shipping time
 
Where will my order be shipped from? 
We work with an on-demand fulfilment company with facilities all over the world! 
Will customs charges be added?
Additional customs and tax charges may apply to international orders. These charges are not our responsibility and are invoiced by your local customs office. Customs policies vary considerably from country to country. Please check directly with your local customs office to see if they apply duties and taxes to your purchases.
My order should have arrived but I still haven't received it.
What should I do? Before contacting us, please help us by doing the following:
● Check your shipping confirmation email for any errors in the delivery address
● Ask your local post office if they have your parcel
● Drop by your neighbours in case the courier left the parcel with them

 If the shipping address is correct and the parcel has not been dropped off at the post office or your neighbour, contact us at admin@junglegraffiti.fr quoting your order number.
If you have found an error in your delivery address, we can send you a replacement order, but shipping will be at your expense.